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With some business you just have to love to hate?  Am I wrong?  I'm here sitting across from a guy that I do work for.  He's impatient and wants me to fix this problem.   
 
Which... I am, but IE 6.0 SP1 is downloading, so I figure I'll write.  Anyway, he told me that with outlook not working properly that he can litterally lose 20k in seconds... Man, I need to charge more.
 
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lol, if he can lose 20k in a few seconds GOD knows what happens when his Windows p.c.'s get a virus. You should charge more, i would.
 Tell him to change to linux.Sorted!
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20k is an extreme.  I pretty much told him what to do.  I was like... 
1.  Is it something that I did?  No, okay.
2.  Did I envoke this?  No. okay.
3.  Was it something I said.  No okay.
4.  Did I have a part it in anyway? 
 
No, that's great.  So why are you yelling?  You were the one that broke it.
 
I need it fixed.
 
Great, that's why I am here.
 
I know, but i need it fixed now.
 
Great, that's why I am here.
 
No you don't understand I'm losing money.
 
Great, that's why I am here... to help you lose more.
 
No I mean 20k.  
 
Great, give me 10k and I'll fix it faster.
 
etc.... etc..